The Umstead Hotel and Spa
9.0Rating
ExcellentRated by Guests
92Reviews
What to expect
Pros
- 🌟Outstanding ambience and original art
- 🐶Extremely pet-friendly with dog park and amenities
- 🛌Luxurious and comfortable rooms with exquisite bedding
- 🍴Excellent dining options and exquisite food quality
- 🌿Beautiful grounds and serene outdoor surroundings
- 💆♂️State-of-the-art spa with impeccable service and treatments
- 🌟Professional and attentive staff providing exceptional service
- 🏊♂️Impeccable pool area and outdoor relaxation spaces
- 🎨Curated art collection and luxurious decor throughout the hotel
- 🍷Fantastic bar and lounge area for relaxing and socializing
Cons
- 📞Issues with scheduling and customer service for spa appointments
- 💸High room rates and pricey dining options
- 🌧️View disappointment in 'lake view' room
- ⏰Delayed room availability and slow response to guest requests
- 🚧Noise disturbance from construction and maintenance work
- 🚫Limited availability and long waiting times for spa treatments
- 🚫Restaurant closures and limited dining options during specific hours
- 🧹Inconsistencies in cleanliness and room maintenance
- 💼Issues with reservations and management of guest requests
- 🥂Disappointments in spa experiences and treatment availability
What this place has to offer
Things to do and ways to relaxFitness center, Spa, Spa/sauna, Yoga room
Services and conveniencesConcierge, Elevator, Laundry service, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Where you'll be sleeping
100 m²
One Bedroom Suite with Balcony
1 king bed
50 m²
King Room with Lake View and Balcony
1 king bed
50 m²
Premier King Room
1 king bed
73 m²
Studio Suite
1 king bed
50 m²
Premier Two Double Room
2 double beds
86 m²
Executive Suite with Lake view and Balcony
1 sofa bed and 1 king bed
60 m²
Accessible Spa Level Suite
1 king bed
50 m²
Superior King Room with Lake View and Balcony
1 king bed
160 m²
Presidential Suite
1 king bed
60 m²
Spa Level Suite
1 king bed
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