The Ritz-Carlton, Chicago
What to expect
Pros
- 👍Exceptional customer service from staff like Karim and Joann
- 🏨Luxurious and spacious rooms with beautiful views
- 🍽️Delicious dining options at the on-site restaurants
- 🛏️Comfortable beds for a good night's sleep
- 🎁Special touches and treats for guests, like birthday surprises and complimentary candy carts
- 🏊Access to amenities such as pools and steam rooms
- 🛍️Convenient location near shopping and dining options
- 🔝High-quality facilities and well-appointed recreational amenities
- 🌟Beautiful holiday decorations and festive atmosphere during Christmas season
- 🌆Central location with easy access to city attractions and entertainment
Cons
- 🔔Inconsistent housekeeping services and room cleanliness
- 🚪Issues with room readiness and delays in check-in process
- ❄️Cold indoor pool and limited child-friendly pool options
- 📞Difficulty in reaching front desk or concierge via phone
- 💤Problems with late check-out policies and honoring loyalty program benefits
- 🎉Lack of response or follow-up on special requests and room service issues
- 👎Negative interactions with certain staff members affecting guest experience
- 🕰️Issues with timing and effectiveness of room service and turn-down services
- 🛁Inadequate bathroom amenities and maintenance in some rooms
- 🚗High parking rates and lack of clear signage for guests
What this place has to offer
Located in Magnificent Mile, The Ritz-Carlton, Chicago is a perfect starting point from which to explore Chicago (IL). The property has everything you need for a comfortable stay. Service-minded staff will welcome and guide you at The Ritz-Carlton, Chicago. Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as flat screen television, fan, air conditioning, heating, wake-up service. The property offers various recreational opportunities. The Ritz-Carlton, Chicago is an excellent choice from which to explore Chicago (IL) or to simply relax and rejuvenate.
Where you'll be sleeping
Executive Suite, Club lounge access, Suite, 1 King
1 king bed
Presidential Suite, 1 Bedroom Suite, 1 King, Sofa bed
1 double bed
Club lounge access, Guest room, 1 King, City view
1 king bed
Club lounge access, Guest room, 1 King, Lake view
1 king bed
Lakeside Suite, Club lounge access, 1 Bedroom Suite
1 king bed or 1 sofa bed and 1 king bed or 1 super king bed & 1 sofa bed
Deluxe City View, Guest room, 1 King
1 king bed
Lakeside Suite, 1 Bedroom Suite, 1 King, Sofa bed
1 king bed or 1 double bed & 1 sofa bed
Water Tower Suite, 1 Bedroom Suite, 1 King, Sofa bed
1 king bed or 1 double bed
Guest room, 2 Double
2 double beds
Club lounge access, Guest room, 2 Double
2 double beds
What other guests say about this hotel
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