Renaissance Phoenix Downtown Hotel
7.4Rating
Very GoodRated by Guests
185Reviews
What to expect
Pros
- 🏖️Convenient downtown location with access to restaurants and venues.
- 🛏️Friendly and helpful staff, accommodating frequent travelers.
- 🥇Excellent customer service at the front desk, going above and beyond for guests.
- 🍴Exceptional food quality, especially from room service and in-house restaurants.
- 🛎️Beautiful lobby with a pleasant vibe and cozy atmosphere.
- 💼Great for business travelers, offering convenient amenities and services.
- 🍵Nice addition of Starbucks in the lobby, providing convenience for guests.
- 🛠️Prompt compensation or upgrades for inconveniences experienced during the stay.
- 🤝Attentive and courteous staff, making guests feel valued and appreciated.
- 🔒Secure valet parking ensuring the safety of guests' vehicles.
Cons
- 🚗Valet service disorganized and slow, causing inconvenience for guests with cars.
- 🚨Issues with cleanliness, including dirty floors, mold in showers, and uncleaned rooms.
- 🔊Noise disturbances from construction, light rail, and loud guests affecting sleep quality.
- 🏊Inadequate maintenance of facilities, like a small and poorly maintained pool.
- 💰High prices not matching the quality of service or amenities provided.
- 🔇Poor soundproofing in rooms, allowing noise from outside sources to disturb guests.
- 🧾Additional fees for services like package delivery to rooms, impacting overall cost for guests.
- 🧳Lack of room upgrades or failure to honor specific requests, leading to dissatisfaction among guests.
- 🚪Room amenities lacking, such as missing toiletries or outdated furnishings in need of replacement.
- 🔥Issues with room temperature control, either too warm or not adjustable, affecting comfort levels.
What this place has to offer
Things to do and ways to relaxBowling alley, Fitness center, Golf course [on-site], Hiking, Horseback riding, Mini golf course, Pool with view, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery, Kitchen, Shared kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, Filipino, Croatian
Renaissance Phoenix Downtown Hotel is a popular choice amongst travelers in Phoenix (AZ), whether exploring or just passing through. The property offers a high standard of service and amenities to suit the individual needs of all travelers. Service-minded staff will welcome and guide you at Renaissance Phoenix Downtown Hotel. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find flat screen television, air conditioning, heating, desk, telephone. The property offers various recreational opportunities. Renaissance Phoenix Downtown Hotel is an excellent choice from which to explore Phoenix (AZ) or to simply relax and rejuvenate.
Where you'll be sleeping
33 m²
Club level, Guest room, 1 King, High floor
1 king bed
Enhanced Queen, Guest room, 2 Queen
2 queen beds
33 m²
Club level, Guest room, 2 Queen, High floor
2 queen beds
33 m²
Queen Room with Two Queen Beds
2 queen beds
33 m²
Guest room, 1 King
1 king bed
33 m²
Guest room, 1 King, City view, High floor
1 king bed
33 m²
Guest room, 2 Queen, City view, High floor
2 queen beds
33 m²
Club Room 1 King Bed
1 double bed
33 m²
Club Room 1 King Bed
1 double bed
72 m²
Studio Suite, 2 Queen
2 queen beds
What other guests say about this hotel
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