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8.1Rating
ExcellentRated by Guests
290Reviews
What to expect
Pros
- 🌟Exceptional customer service from staff like Josh Jolicoeur and Ramadan
- 🛏️Comfortable beds and high-quality pillows for a good night's sleep
- 🍽️Delicious food and drinks at the Nobu restaurant
- 🏊♂️Relaxing rooftop pool with a pleasant atmosphere
- 🚗Convenient valet and parking services, including Porsche rides
- 🎉Great location close to shopping centers and entertainment spots
- 👏Attentive and friendly staff members like Bella, Sheldon, and Melun
- 🏨Luxurious ambiance and well-designed rooms
- 🍵Complimentary tea and warm hand towel upon arrival
- 📝Personalized touches for special occasions like weddings and birthdays
Cons
- 🔒Issues with bathroom locks causing inconvenience
- 💸High parking fees of $45 per night
- 🍔Limited late-night room service options
- 🚬Presence of restaurant goers smoking and being noisy in common areas
- 🧺Housekeeping inconsistencies, including missed room cleanings and stained sheets
- 🚗Challenges with parking access and directions to the hotel premises
- 🍴Poor room service and food quality in comparison to the restaurant offerings
- ❌Unresolved customer service issues and lack of compensation for inconveniences
- 👎Unprofessional behavior and disrespectful treatment by some staff members
- 🔊Noise disturbances in the mornings affecting room quality
What this place has to offer
Things to do and ways to relaxFitness center, Foot bath, Golf course [on-site], Spa
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish
Where you'll be sleeping










77 m²
Momiji Suite
1 king bed










77 m²
Momiji Suite ADA
1 king bed






54 m²
Zen Suite ADA
1 king bed







55 m²
Sake Suite ADA
1 king bed






75 m²
Yuhi Suite
1 king bed







55 m²
Sake Suite
1 king bed





37 m²
Premium room
1 king bed






54 m²
ZEN Suite
1 king bed





40 m²
Executive Room ADA
1 king bed





37 m²
Deluxe Queen Room with Two Queen Beds
2 queen beds
What other guests say about this hotel
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