Mercure Nairobi Upper Hill
9.4Rating
ExceptionalRated by Guests
282Reviews
What to expect
Pros
- 🌟Excellent customer service from staff like Nicholas, Virginia, and Anne
- 🍽️Delicious and varied food options at the restaurant
- 🛏️Comfortable and clean rooms with beautiful decor
- 👩💼Professional and friendly reception staff like Stephen and Yvonne
- 🎨Aesthetic and artistic ambiance throughout the hotel
- 👍Helpful and hospitable staff providing top-notch service
- 🥂Great bar service and drinks available
- 🏋️Well-equipped gym facilities for guests
- 🍳Sumptuous and unmatched cuisine at the hotel's restaurant
- 👏Fantastic views and stunning cityscapes from the rooms
Cons
- 🍖Some guests found certain food items like beef to be tough
- 💤Pillows reported to be too soft for some guests' liking
- 🗑️Rooms may need better cleaning attention in specific areas
- 🔄Limited variety in breakfast menu over consecutive days
- 🔒Inconsistencies in internet connectivity reported by some guests
What this place has to offer
Things to do and ways to relaxFitness center, Game room, Golf course [on-site], Tours
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, French, Arabic
Where you'll be sleeping
30 m²
King Room
1 king bed
31 m²
Superior King Room
1 king bed
32 m²
Superior Room
Classic Superior Room with 1 king bed
1 king bed
30 m²
Standard Two Queen Room Lounge Access
2 queen beds
30 m²
Standard Two Queen Room Club Floor
2 queen beds
Classic Room with 1 king bed
1 king bed
85 m²
Executive Suite
1 queen bed
32 m²
Standard Two Double Room
2 double beds
68 m²
Presidential Suite
1 double bed
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is improving 46.77% over the period.
Who should stay here
We've analyzed the reviews to find out what different types of travelers think about this hotel.
When to stay here
We've analyzed the reviews to find out what months are best to stay here.