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Grand Mercure Dubai City

Name: Grand Mercure Dubai City
Address: 61B Street, Garhoud, Next to GGICO Metro Station, 79841, Dubai, Dubai, Dubai, 79841, United Arab Emirates
Rating: 8.789887640449438

Dubai, United Arab Emirates

61B Street, Garhoud, Next to GGICO Metro Station, 79841, Dubai, 79841

8.8Rating

ExcellentRated by Guests

712Reviews

What to expect

Pros

🌟Excellent facilities and rooms for the price
🤝Friendly and helpful staff members like Kathleen, Victor, and Jowi
🍴Delicious food options with sumptuous dishes
🏊Beautiful pool area and rooftop pool with stunning views
👩‍💼Professional and attentive staff like Chef Dinesh and Ms. Alaa
🌞Great location near the airport and with easy access to transportation
🧖‍♂️Impeccable cleanliness throughout the hotel
🤗Warm and welcoming ambiance with positive vibes
🏨Well-decorated rooms and spacious accommodations
🌺Luxurious amenities like gym, spa, and in-room dining services

Cons

😕Inconsistent service quality and lack of friendliness from some staff members
🚬Rooms with cigarette smell despite requesting non-smoking rooms
🍽️Limited breakfast selections and disappointing food quality in some cases
🔑Issues with room assignments and delays in resolving room-related problems
🥤Slow or inadequate response to guest requests and room service needs
🔥Uncomfortable lobby temperature and lack of proper greetings at reception
💼Check-in delays and lack of assistance with luggage or room issues
🧹Need for improved cleanliness, especially in corridors and common areas
🍝Inconsistent food quality and service standards in different dining outlets
📶Slow or unreliable Wi-Fi connection within the premises

What this place has to offer

Things to do and ways to relaxFitness center, Golf course [on-site], Massage, Sauna, Spa, Steamroom, Tours, Yoga room

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Dining, drinking, and snackingKitchen, Restaurant [halal], Room service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, German, Filipino, Hindi, Chinese [Mandarin], French, Italian, Arabic, Chinese [Cantonese], Russian, Tamil, Nepali